Papyrus Software announced the U.S. agenda and keynote lineup for its 2026 Open House Global Series, a premier gathering of enterprise transformation leaders curated to solve the "expert knowledge gap" through AI-driven innovation, headlined by the integration of IBM watsonx into the Papyrus platform.
“Our annual Open House is more than a conference – it is a collaborative engine where the world’s leading brands solve the 'vanishing wisdom' problem in real time,” says Annemarie Pucher, CEO and President of Papyrus Software. “In the 2026 series, we help create a tangible blueprint for organizations to capture institutional knowledge and convert it into living, AI-powered business applications.”
Following the April flagship event at the company’s global headquarters in Vienna, the Papyrus Open House USA will convene May 17-19 in Southlake, Texas, offering a strategic forum for business, operations and IT leaders from the financial, insurance, healthcare and public service sectors to align on five critical digital priorities for 2026.
The Takeaway: Five Strategic Priorities for 2026
The Papyrus Open House program is built around the most pressing operational hurdles identified by current global practitioners managing complexity in document- and compliance-heavy industries:
• The “Silver Tsunami”: Strategic sessions on preserving "head knowledge" before expert retirements impact service delivery• The Legacy Trap: A deep dive into the "Triple-Path Approach" to migrate from mainframe and COBOL systems and legacy CCM with up to 95% automated effort• AI Beyond the Hype - Empowering business users to design “living applications” to translate AI mandates into high-volume, functional value streams• Mastering Cloud Migration - Managing the transition to a high-performance hybrid cloud environment by maintaining a secure and fully auditable “document factory” that helps avoid compromising compliance• M&A Consolidation: Strategies for unifying "software zoos" to achieve immediate Day One cost synergies
Insights From Industry Experts: Guest Presenters
Thought leaders and industry veterans from some of the world's leading technology and service providers will help attendees refine and accelerate technology decisions:
• Day 1: Engineering Empathy in Claims - USAA veteran Andy Keller's roadmap for transforming compliance-driven insurance communications into a competitive advantage deepens policyholder loyalty and fuels long-term growth• Day 2: Trusted AI Governance - IBM’s Luv Aggarwal highlights an operational framework for "Human-in-the-Loop" workflows to end AI hallucinations, personalize customer interactions and gain valuable insights for enhanced decision-making
Event Highlights & Peer Networking
The 2026 Open House is uniquely structured as a Management Circle Seminar, moving away from traditional trade-show formats toward private, actionable roadmap discussions. Attendees will have direct access to "Visionary Practitioners" from firms like Commerzbank and USAA, who have already successfully navigated the cloud and AI compliance hurdles for their industries.
In addition, customers and prospects seeing IBM watsonx in a live production environment geared toward strategic, high-speed implementation, as well as experiencing the Live Demo Center and Operator Cockpits, can consolidate 3-6 months of discovery and PoC into days to streamline internal buy-in for transformation plans.
Registration is open for customer and communications professionals leading enterprise transformation to secure their place at the Papyrus Software Open House USA held May 17-19 in Southlake, Texas.
