Madison Advisors today announced the general availability of its newest research report, “Capture Service Provider Market Study.” The study provides insights on the latest trends in the inbound document processing market with a focus on how capture service providers (CSPs) are positioning their offerings to stay current with technology and strategic services to meet customer demands. The research is built on a June 2019 brief published by Madison Advisors that outlined the role of CSPs within an organization’s digital transformation and their impact on the overall customer experience. The 2020 “Capture Service Provider Market Study” expands on previous observations, providing details on how CSPs participating in the study are using technology to improve inbound document processing.

Key topics included in the study are:

• A market overview of current automated tools for inbound document processing
• Strategies and solutions for return mail
• Chain of custody requirements and the evolution of dashboards, portals and reporting
• Pricing models for inbound mail processing
• CSP inbound mail solutions overview and differentiators
• CSP market insights

“Inbound document processing has changed dramatically over the last few years. Conducting in-depth interviews with study participants made it possible to fully evaluate their capabilities and service offerings to determine how leading CSPs are implementing creative ways to reduce costs while meeting customer expectations and compliance requirements,” said Kemal Carr, president and CEO of Madison Advisors. “Another exciting part of the research is the study of current trends in the capture industry, including whether CSPs are actively using intelligent automation (IA) technologies, such as robotic process automation (RPA) and artificial intelligence (AI), as a part of their digital transformation strategy. Madison Advisors will continue to monitor how these new capabilities and technologies are transforming the inbound processing market.”

To purchase the full report, “Capture Service Provider Market Study (2020),” click here.

About Madison Advisors

Madison Advisors specializes in offering Fortune 1000 companies context-specific guidance for a range of content delivery strategies, particularly those addressing enterprise output technologies and print and electronic customer communications. Madison Advisors’ analysts and consulting professionals are dedicated to technology and market research that is delivered through short-term project engagements as well as articles, publications and presentations. In addition, the company’s hands-on experience developed through assisting its clients with deploying selected solutions adds a practical dimension to their approach not typically found with consulting generalists or other analyst firms.

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