It was not so long ago that we were excited about metadata and indexing, data capture with optical character recognition (OCR) and intelligent character recognition (ICR) and the integration of document... View More
In the 1960s, Bob Dylan wrote that “the times they are a-changin'.” Nowhere is that more true than in today’s technology arena. The state of information technology (IT) is undergoing... View More
The document management environment seldom gets treated as a core competency or a strategic asset for an organization. Documents are typically required by law to fulfill a transaction, or used as a correspondence... View More
Kaspar Roos, Director for InfoTrends’ Customer Engagement Technology service, will be speaking at the DOCUMENT Strategy Forum, taking place May 12-14, 2015 in Greenwich, CT. Roos will present on... View More
Insurance organizations make very substantial investments to attract new customers and reach new markets, only to risk losing loyalty as a result of poor customer communications that can erode customer... View More
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, today announced that Inspire Dynamic Statement was named a finalist for the 2015... View More
When I joined this industry as a document designer in the mid-1990s, I used a script-based tool with limited capabilities to visually confirm changes that I made to a document. As a result, I spent a great... View More
For the last two years or so, a shift has been occurring—and a gap developing—in the customer communications management (a.k.a., document automation) market. More and more analysts, vendors... View More
You have spent (and continue to spend) hundreds of thousands of dollars on your website. You have a full-time staff to update the content, monitor traffic and enhance your site. The site is good, or very... View More
We have recently seen explosive changes in the healthcare industry. With governmental legislation, healthcare went from being an industry with a built-in customer base to one in which hospitals, insurances... View More
“Organizations which unify customer communications management (CCM) and web content management (WCM) will receive higher value and improve customer experience versus organizations that keep CCM and... View More
| #4 TOP READ — In Forrester’s latest report “Brief: Ten Trends Will Reshape Customer Communications Management,” Vice President and Principal Analyst Craig Le Clair writes, “Enterprise... View More
Kofax® Limited (NASDAQ and LSE: KFX), a leading provider of smart process applications that simplify and transform the First Mile™ of customer engagements, today announced it has acquired Aia... View More
OK, so you’ve gotta do a request for proposal (RFP). Here’s how to reduce the pain and increase the value of the information you gain from the RFP process. Two years ago, I wrote a post for... View More
AirSpring Software announced today that MacLellan Services Inc., a provider of critical process and facilities services to the automotive industry, has chosen airSpring’s intuitive browser-based... View More
Customer communications management (CCM) is poised for a major transition. Today, the task of producing customer mailings is still largely an unsung, batch-processing job, dominated by print, but changing... View More
Another new year has begun, and I’m faced with the trade-off between making predictions for 2015 and taking stock of things in my life as they sit today. While, certainly, I’d much rather look... View More
There’s an old proverb that describes how a foolish builder constructs his house’s foundation on sand. When the rain comes, water rises and winds blow, the house falls with a great crash. However,... View More
Leading electronic signature provider Silanis Technology announced today the integration of its e-signature signing service e-SignLive™ with GMC Software Technology’s GMC Inspire, an award... View More
If you’re sticking to your in-house print shop production model, the cost impacts may be providing your competitors a significant advantage. In the face of declining print volumes, the fixed costs... View More
