May 16 2024 10:03 AM

New integration allows managed service providers to scale content management offerings with comprehensive insight

    Reveille Software announced the integration of its Reveille platform with HaloPSA, a premier Professional Services Automation (PSA) software. The Reveille integration with HaloPSA empowers users to manage business-critical applications dependent on intelligent automation platforms proactively. In addition, the combined products offer Managed Service Providers (MSPs) a new solution for their customers to fill ECM management gaps.

    HaloPSA is trusted by over 100,000 users globally and equips MSPs with advanced tools to manage ticketing, remote access, alerts, invoicing, etc., ensuring a swift and coordinated response to service disruptions. The Reveille integration with HaloPSA improves these functions with the following:
    • Management, prioritization, and automation of events that adversely impact intelligent automation applications' performance.
    • A single system to create, manage, and resolve service desk events.
    • Stakeholder understanding—in real-time—either by email, SMS text, mobile app push notifications, or live call routing with automated voice calls.
    “Reveille’s platform integration with HaloPSA furnishes MSPs with unprecedented end-to-end management visibility and support of business-critical applications dependent on unstructured content,” said Brian DeWyer, CTO and Co-founder of Reveille. “This management and support includes applications delivered through Microsoft 365 and leveraging platforms like SharePoint, OneDrive, Teams, and Copilot."

    In addition, the Reveille integration allows intelligent automation solutions composed of Enterprise Content Management (ECM) services, Robotic Process Automation (RPA) robots, Intelligent Document Processing (IDP), capture platform insight, and proactive management from using the HaloPSA platform. "It has been a pleasure working with the team at Reveille on their integration with HaloPSA. MSPs using Reveille can now ensure their alerts are centralized and managed in HaloPSA, lending towards improved service levels and reducing reactive work," said Morgan Aspinall, Product Manager, HaloPSA.

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