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COMPANY PROFILE
Hosted CCM Platform & Innovative Customer Experience SolutionsRRD is a leading global provider of integrated print and digital communications solutions. We combine proven Customer Experience and CCM expertise with a hosted managed services offering that brings together best-in-class technologies with robust security and governance models. Our dedicated services team provides the SaaS infrastructure, guidance, and operational support to help companies create, manage, deliver and optimize their customer communications.
Recognize the Voice of Your Customer
Our Research + Customer Experience team helps you understand the “why” behind customer behavior. With a fully customizable suite of research and user experience services—including advanced analytics, usability testing, eye-tracking, emotional testing and more—our team of CX experts provide insight-driven strategies that guide your customer experience initiatives to help improve customer engagement.
Best-In-Class Technologies for Multi-Channel Communications
Our end-to-end platform seamlessly transforms communications from print to digital communications, enabling your customer communications to be delivered across email, mobile, web, and social channels. Using the same data, content, and processes, additional delivery channels can be “turned on” with ease.
Content Management, Client Authoring, & Collaborative Proofing
RRD enables business users to manage content, documents, images, rules, and even document templates with easy to use web-based tools. This puts the business in the driver’s seat, allowing for quick changes to content and for the introduction of new communication ideas without IT involvement.
Security and Compliance
Leading global brands that operate in highly regulated industries rely on our global network of state-of-the-art data centers and meticulous data management approach to store, process, and protect their most sensitive customer information. Our tested governance and security models, robust change management framework, and multi- faceted solution set securely support your ongoing CCM operations.
Enhancing the Customer Experience
Rely on RRD’s Hosted CCM offering to optimize your CCM workflow, gain complete visibility and control, ensure compliance and leverage legacy data to create engaging, multi-channel communications that enhance the customer experience.
