Subscribe
Follow Us
CONTACT INFO
Company: OpenTextPhone: 800-499-6544
Website: www.opentext.com/exstream16
Email: sales@opentext.com
Design, preview, and deliver responsive HTML5 that displays appropriately regardless of the device or screen size.
COMPANY PROFILE
The New OpenText™ Exstream: Ultra-personalized, consistent, compliant, customer communications—delivered anytime, anywhere.With digital transformation and improving customer experience on everyone’s mind, it is easy to see the impact your customer communications strategy can have on your bottom line. Being able to design and deliver contextually-driven, ultra-personalized communications at the right time, in the right format, and for the right device can give your company a competitive advantage. With millennials projected to make up more than half of the workforce by 2020, meeting their expectations for personalized service and instant access to information across every channel is now a key business imperative.
Wouldn’t it be great if you could provide personalized communications in real-time for new channels with little to no effort? Smart companies know their customers like multiple ways to connect with them, moving seamlessly between devices and demanding 24/7 access. Customer communications can create an optimal digital customer experience, grow revenue, and save money. Your bills, statements, insurance policies, mortgage applications, contracts and proposals can transform your customers’ perceptions of your business and generate long-lasting relationships. Designed for Omni-channel customer communication management (CCM), Exstream leverages data and content you already have, to transform customer communications into a highly personalized, engaging customer experience.
The new Exstream release 16.2 combines the best of Exstream and OpenText Communications Center (formerly StreamServe and PowerDocs) into one powerful “CCM Anywhere” platform, making it easy for companies of all sizes to create and deliver communications that insure a continuous customer journey. Providing the largest set of out -of-the-box connectors of any CCM solution, Exstream is built to bridge your front-end and back-end systems of record, providing business users with a true 360° customer view. The tools they need are delivered in the systems they use, insuring that every touchpoint reinforces your relationship with your customer; from sales and marketing, through operations and customer service.
Learn how OpenText Exstream can provide the Enterprise Communications Hub that empowers all your business users to engage consistently and compliantly, anytime and anywhere. To learn more, get your free copy of the 2017 Gartner Magic Quadrant report for CCM.
