Plus ça change, plus c\'est la même chose. I was reminded of this French saying (Jean-Baptiste Alphonse Karr) when I attended the Box user conference, BoxWorks 2014, in early September.... View More
If you look at the word intelligence, you may find Webster’s definition to include “the ability to apply knowledge to manipulate one\'s environment or to think abstractly as measured by objective... View More
The modern workplace has a somewhat contradictory relationship with print. As more companies embrace workflow technology that enables them to streamline paper-intensive business processes, and as their... View More
Corporate reputations have only been measured in earnest since the 1990s, and within the nascent management discipline of reputation management, there continues to be a healthy debate about how to use... View More
There has been a great deal of confusion around the term information governance (IG) and how it is often confused with other similar industry terms, such as information technology (IT) governance and data... View More
A recent blog from my colleague Bob Larrivee asks, “Why Everyone Thinks ECM Is So Complex.\" His point was, “There is a tendency to view [enterprise content management] ECM as a complex set... View More
Knowing the true value of an electronic customer (for eBilling and eDelivery) will allow management to make better decisions about a) communications strategy and b) the amount of corporate resources to... View More
There has been a lot of talk about automating the classification of documents and records. Most of the focus is on the accuracy of classification and eliminating errors. Less often, there is a discussion... View More
Video consumption is growing rapidly, as people access it in nontraditional ways, such as the Internet and on mobile devices. The millions of clips on YouTube prove that they also enjoy creating video... View More
Xpertdoc Technologies Inc., a Montreal-based company providing award-winning document output and customer communications solutions, is pleased to announce a partnership agreement with OneShield, Inc.,... View More
For well over a decade, organizations have been looking to print and document management initiatives as a way to reduce costs, increase employee productivity and better meet regulatory/compliance and environmental/sustainability... View More
M-Files Corporation, a provider of solutions that dramatically improve how enterprises manage documents and other information, announced today that the company was named the winner of a Bronze Stevie®... View More
Epiphany! Merriam-Webster defines epiphany as \"a moment in which you suddenly see or understand something in a new or very clear way.\" I have been an IT professional for over 30 years and have seen my... View More
Document and content collaboration all comes down to the individuals that interact with it—the users, the people. They are defined by consumer experience expectations and mobility as a style of working,... View More
The United States healthcare system is in the midst of a transformation, impacted by a "perfect storm" of regulatory, population, social, technological, and financial forces. These forces are creating... View More
Since all organizations have a forms management function (even if they don’t formally recognize it), it is important that they develop and implement a forms management policy and a common strategy.... View More
Document management is such an enormous subject that it is very difficult for any organization to effectively wrap its arms around the entire system and successfully improve it. However, the document is... View More
In my travels, I have often been told how complex enterprise content management (ECM) is to understand and implement. I find this somewhat curious and disconcerting. Perhaps this is due to my longevity... View More
Looking at the 28 topics that DOCUMENT Media highlights for subscribers and knowledge management (KM) practitioners on its website, I couldn’t help but notice that some of them were direct contributors... View More
The age of the customer brings new forms of disruptive events that have redefined what business agility means for banks. Traditional events, such as business downturn, cost pressures and regulations, are... View More
