In October, I wrote about preparing to switch to digital-first communications. If you are considering digital first, you may be thinking about the implications that it has for both your internal organization... View More
Prinova Inc. a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) market today announced the appointment of Daron Domino to the position... View More
A new standard for exchanging electronic invoices was released that accelerates the replacement of paper invoices and further enables automated payments at businesses and government agencies. The standard... View More
Customer engagement management (CEM) is the practice of optimizing the lifetime value of customers. CEM is significantly influenced by customer communication practices and has seen rapid growth and adoption... View More
We are just wrapping up studies of transactional printing in North America and Western Europe. I will focus on North America in this article, but many of the macro trends in the market are playing out... View More
Previously, I wrote about the paradigm shift in document management, and judging by the response, I hit a nerve. What I hit on was a small part of the struggle we face to do what is right for our firms,... View More
Since the 2008-09 financial crisis, there has been a boon in business and strategy books that use “reputation” in the headline or summary description to try and appeal to a broader audience... View More
The DOCUMENT Strategy Forum, May 12-14 at the Hyatt Regency, Greenwich, CT, in collaboration with its 2015 Advisory Board, announces they have set the industry standard for defining content strategy.... View More
All organizations have a strategy. It defines their reason for being and what they plan to accomplish in the long term. It is generally divided into five sections: 1. Mission 2. Vision 3. Values 4. Objectives... View More
We have all been there. The current content management system (CMS) doesn’t seem to be doing the job anymore. People are unhappy, and there doesn’t seem to be any further productivity to be... View More
Systemware Inc., a leading enterprise content management (ECM) company, today announced the release of Content Integrator Version 4.14. It includes enhancements to Systemware’s Content Navigator,... View More
Here we are in October already, a month known for tricks, treats and scary things lurking about waiting to frighten you. While it is a time for fun and social interactions, it is not a time you want to... View More
Thinking about mobile security keeps me up at night. It probably keeps you up too. On a recent evening, I was browsing the findings of a study by McAfee and Ponemon Institute titled “The Lost Smartphone... View More
kloudtrack®and Formtree today announced a collaborative effort to integrate Formtree mobile data collection solutions with kloudtrack cloud-based data management and workflow systems. The integrated... View More
Would you characterize yourself as a mobile worker? It is a question that you likely would not have considered just a few short years ago. Historically, the mobile worker was defined based on specific... View More
I recently attended an American Marketing Association meeting. The speaker, Jeff Hayzlett, author and host of C-Suite, spoke about why companies fail and succeed. His headline was \"Adapt, Change or Die,\"... View More
If you are not a believer in the 100% paperless office, how about taking steps towards achieving a paper-light office? I know based on my first-hand experience that organizations can successfully create... View More
I’m not good at keeping promises to myself. On the contrary, I’m good at keeping promises to other people; ask me to try and pick up Almond M&M\'s on my travels, and I’ll move heaven... View More
Whoosh!!!!!! Was that the sound of your customers or technology passing you by? If you’re still printing and mailing the majority of the communications and interactions that you have with your customers,... View More
Question: When creating a strategy, what’s the difference between the tactical side of the strategy or the strategic side? How do I determine what’s really important?JOHN KNOTTS, @johnrknottsI'm... View More
