Dave Smith

David Mario Smith is founder and principal analyst at Inflow Analysis. Mr. Smith is a Gartner veteran of over 16 years and an IT industry professional with 20 years of experience in the collaboration and workplace technology markets, having helped thousands of enterprises with their collaboration and workplace strategies. Mr. Smith’s career spans from being a senior analyst at Gartner to research director and lead analyst at Aragon Research.
The Enterprise Chatbot - DOCUMENT Strategy
Feb. 23 2017
There is a crisis in enterprise communications and collaboration—due in large part to the overwhelming technology and application silos that cause a lot of user complexity and confusion. Enterprise...
jargon
Nov. 21 2016
In the collaboration space, and specifically in the unified communications and collaboration (UCC) market, we get so caught up on our own jargon, technical terms, naming conventions, and identifying categories...
Information enabling
Oct. 6 2016
Information is indeed the lifeblood of every organization, along with the people who retain and transmit that information. We have established that information is an asset and should be managed as such...
infomanagement
Aug. 17 2016
Every organization is now a digital business. Its information is an asset and its digital currency. Business leaders responsible for managing enterprise information have to focus on its life cycle, which...
mobile video
July 25 2016
The digital workplace encompasses many technologies that require enterprises to focus on a sound, holistic strategy, which should include synergy between the technologies required to support key business...
office
June 23 2016
We hear so much discussion about the digital workplace and digital transformation that we’ve made it into some sort of business destination. However, we forget about the bridge called "experience"...
ThinkstockPhotos-179693732
May 23 2016
I’m currently working on an upcoming report on the impact of artificial intelligence on collaboration, and we’re seeing a growing trend toward what I’m calling "intelligent collaboration."...
workplace
April 28 2016
As a technology industry analyst, I cut my teeth and traditionally wrote on technology issues. I’ve covered workplace collaboration for years and can geek out with the best of them. However, the...
people_colloborate
Jan. 21 2016
The state of collaboration has forever been changed—no longer is the technology provider determining what capabilities people need. People are determining this for themselves, dictating what capabilities...
ThinkstockPhotos-483047213 (1)
Dec. 8 2015
As we enter the final stages of 2015, I reflect upon what has been happening in the collaboration space. We’ve seen the emergence of mobile collaboration and its impact on how people work. The workforce...
videoconference
Oct. 14 2015
The world we live in is becoming richer and more interactive, and the workplace is no exception. Partly because consumer devices include video and mobile networks that do a better job of transmitting...
collabecosystem_small
Aug. 18 2015
I’ve covered collaboration technology for many years now and have also been focusing on the people aspect of collaboration as well. After all, collaboration is between people. One thing many enterprises...
digitaldisruption_small
July 28 2015
Disruption has become the new industry buzzword these days. At every conference I’ve attended this year, “disruption” or “digital disruption” finds its way into the keynote....
prescriptive_small
May 19 2015
With all the hype about Big Data and predictive analytics, we are seeing a plethora of technology providers tout how great their analytics capabilities are. Analytics is the new black! Predictive analytics...
engagement_small
March 19 2015
I've been focusing a lot on engagement lately, whether that be employees or customers. Hey, people do indeed make the world go round! I want to focus this piece, though, on the impact of leadership on...
collaboration_2015_small
Feb. 18 2015
Collaboration happens between people. People collaborate around content that is created and/or shared during collaborative interactions. It is a continuum that includes multiple technologies and modalities...
personalization_small
Jan. 26 2015
One of the major effects of digital business and the transformation it causes is a renewed focus on experiences. This is why we’ve moved from static content on websites to holistically supporting...
listening_small
Jan. 6 2015
The key assets of any company are its people, particularly the ones facing customers. It’s their ideas that lead to innovation, which will, in turn, enhance and grow the business. People make your...
Hiring_small
Dec. 1 2014
Predictive analytics is impacting all business disciplines, such as human resources (HR) and, specifically, talent acquisition and management. With the increase in data, recruiters face both an opportunity...
context_small
Nov. 11 2014
In this age of the Internet of Things (IoT), everything that can be connected will be connected. This means that information and content will be shared in real time between connected things. Behind the...

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