Winter Digital Issue 2018

Our Winter digital magazine takes a look at the top 10 technology trends for 2018, tips for selecting a digital experience platform, the state of Office 365 adoption, and the customer experience trends to keep an eye on in the new year.

We hope you enjoy the issue!

830x539_Gartner
Feb. 6 2018
The disruptive nature of the digital business cannot be overstated. As technology continues to get smarter and smarter, what separates the digital world from the physical one will be harder and harder... View More
830x539_-Optimity
Feb. 6 2018
On the surface, designing digital content workflows sounds simple enough: create the assets; make them discoverable and accessible; and when they're no longer relevant to the current business and production... View More
830x539_-Mindstream
Feb. 6 2018
Digitizing the customer experience (CX) no longer gives a company an edge, but instead, it's the key to survival. For almost a decade, organizations have been talking about how new digital channels not... View More
830x539_-Marko
Feb. 6 2018
If there's one resolution every organization should keep, it's effectively managing their records. This resolve doesn't just materialize every New Year, though, but usually after some significant document... View More
830x539_Tony
Feb. 6 2018
A critical precondition for any digital transformation strategy is selecting the right technology. Yet, industry surveys suggest that more than half of all projects fail to identify the best solution for... View More
830x539_Kasper
Feb. 6 2018
Customer communications management (CCM) is an industry in transition. Last year, we witnessed further convergence of CCM with customer experience (CX) and saw new approaches in configuration and deployment... View More
830x539_Xerox
Feb. 6 2018
With the new year upon us, leaders should take stock of their digital journey and craft plans for attacking their digitalization goals for the year to come. For most, our digital scorecards will reveal... View More
830x539_Liz
Feb. 6 2018
One of the biggest challenges in developing a personalized customer communications strategy may not be the lack of customer data but whether the data you have is supporting those efforts—or hurting... View More
Are Your Electronic Records a Ticking Time Bomb
Jan. 31 2018
Security breaches, privacy violations, and lawsuits are in the news every day. Today, it is a matter of when, not if, it will happen. When hackers breach your security, what will they do with your internal... View More
Office 365
Jan. 30 2018
Over the years, we've heard a lot of talk about how businesses are moving to the cloud, switching to Microsoft's Office 365, and creating and collaborating around content, but what is really happening... View More
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Jan. 29 2018
The digital revolution continues to weak havoc on the competitive landscape for businesses, as disruptive upstarts enthusiastically embrace this new age of work. The news isn't so great for established... View More