Articles Videos
Information Management Success - DOCUMENT Strategy
March 9 2017
We all know it’s important to have a strategy in place when implementing our information management programs, especially in organizations that are large, complex, or heavily regulated, but how many... View More
Culture of IM Excellence - DOCUMENT Strategy
March 7 2017
Last year, I wrote an article titled, “What Does Culture Have to Do with Information Management?" which made the case for addressing culture as a part of any successful information management implementation... View More
Drive Digital Transformation by Transforming Conte
Feb. 28 2017
IDC defines digital transformation (DX) as the use of "3rd Platform" technologies (cloud, mobility, data analytics, and social business) to create value and competitive advantage through new offerings,... View More
What Are the Real ECM Benefits? Measuring Savings
Feb. 27 2017
A lot has been written about the benefits of enterprise content management (ECM). Although most of what I read is correct, it usually only shows a part of the whole subject. So, I wanted to clarify the... View More
The Data Problem- Executing a Real-Time CCM Strate
Feb. 16 2017
It should come as no surprise that data is a critical component in customer communications management (CCM). Given the amount of time consumers spend on computers and smartphones, personal data is collected... View More
Ask These 3 Questions to Drive Enterprise Producti
Feb. 15 2017
A new year brings new resolutions. While digital transformation has been a buzzword for many years, this year, organizations must truly turn their attention to digitization, because consumers will no longer... View More
Questions Your Document Management Consultant Will
Feb. 1 2017
In my first article about hiring a document management consultant, I highlighted areas that you should consider before making this decision. The guidelines provided were meant to help you to better understand... View More
CEOs Care About Privacy and Information Security -
Jan. 30 2017
Information management and privacy haven’t historically been aligned. Managing information through its life cycle—from creation through sharing and collaborating, to disposition—hasn’t... View More
Interest in the Cloud - DOCUMENT Strategy
Jan. 23 2017
A recent report from market research company IBIS projects the insurance software market will exceed $8 billion in 2016. The company attributed growth in the sector to an increased interest in ... View More
Reorganizing Your Shared Drives - DOCUMENT Strateg
Jan. 12 2017
We’ve been writing about shared drive clean-up on and off for the last year. The first article talked about knocking off the low-hanging fruit. The second covered the kinds of ... View More
Future of Information Management - DOCUMENT Strate
Jan. 12 2017
2016 brought about some interesting changes in the information management industry. Among the big changes in the supplier landscape, we saw Dell acquire EMC, who then sold its Documentum solutions to OpenText,... View More
Customer Journey Map and CCM
Jan. 10 2017
As we begin 2017, many enterprises are under pressure to improve their customer experiences. It is becoming increasingly common for enterprises to use customer journey mapping tools to understand the touchpoints... View More
3 Ways to be a Digital Transformation Powerhouses
Jan. 9 2017
Digital transformation was one of the hottest buzzwords of 2016, whether it manifested itself through process automation or the proliferation of the Internet of things (IoT) in the workplace. As more enterprises... View More
datamap
Jan. 5 2017
As businesses today strive to develop a strong, secure framework for information governance, the first thing they must do is gain a comprehensive understanding of their existing information landscape and... View More
futureDocumentum
Jan. 3 2017
On September 12, 2016, OpenText announced that it would acquire Dell EMC’s Enterprise Content Division (ECD). ECD includes... View More
o365
Dec. 19 2016
For years, large information technology (IT) shops in Fortune 500 companies were distinctly averse to the idea of relinquishing custody of their data. With the abundance of cloud offerings and the profound... View More
trump_email
Dec. 14 2016
During his 2016 presidential campaign, President-elect Donald Trump largely focused on issues other than technology and information governance policies. Where in contrast, Barack Obama’s policies... View More
Dec. 1 2016
The DOCUMENT Strategy Forum (DSF) is pleased to announce the addition of IBM as the official Enterprise Content Management Sponsor of DSF ’17, to be held on May 1-3, 2017 at the Downtown Marriott... View More
CoEIG
Nov. 3 2016
Last month, I wrote about the need to dedicate resources for enterprise content management (ECM) in order to have a successful program attain rapid time‑to‑value. I wrote about the need for a center of... View More
CCM hybrid cloud
Nov. 1 2016
Last time, I introduced the idea of employing a software as a service (SaaS) customer communications management (CCM) approach to meet the critical customer experience challenges that lie ahead in... View More