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June 30 2025
AODocs announced today its document management platform has been recognized as a High Performer by G2, the world's largest and most trusted software marketplace. AODocs earned multiple distinctions i... View More
June 17 2025
Smart Communications announced the availability of SmartHUB, a new cloud-native digital archiving solution designed to help businesses manage high-volume communications at scale, provide easy access t
June 3 2025
Snowflake, the AI Data Cloud company announced at its annual user conference, Snowflake Summit 2025, new agentic AI innovations that bridge the gap between enterprise data and business action... View More
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May 29 2025
Change is the only constant when it comes to IT applications. Specifically for Enterprise Content Management (ECM) and Robotic Process Automation (RPA), proper knowledge is a necessity before inevitab
May 13 2025
Quadient, a global automation platform powering secure and sustainable business connections, and Nuvei, a leading global payments company, announced a strategic technology partnership to enhance cloud
April 25 2025
Smart Communications announces it has acquired Joisto, a cloud data archive company. As a result, customers will now have the ability to seamlessly store, manage and retrieve digital records and docum
April 14 2025
With innovative information management solutions, including the availability of its latest flagship OpenText Cloud Editions 25.2, OpenText is helping organizations create a new digital labor force and
April 1 2025
Hyland has announced greater capability across its product portfolio. Elevating intelligent content management with powerful new AI enhancements, Hyland is empowering organizations to optimize content
March 12 2025
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, today announced the release of Sunrise Enterprise, the only cloud-first
Feb. 5 2025
Reveille Software announced the expansion of its partnership with ABBYY through new support for ABBYY Vantage and ABBYY FlexiCapture Cloud. This enhancement builds upon Reveille's existing integratio... View More
Dec. 23 2024
MHC announces that its AI-powered document generation and customer communications management (CCM) solution is now available to Box customers. MHC’s solution will empower those using Box to com... View More
July 17 2024
OpenText™ announced its latest groundbreaking product innovations with Cloud Editions (CE) 24.3. This release represents a significant leap forward in integrating advanced information managemen... View More
June 24 2024
OpenText™ announced it has achieved "fully authorized" status by the Federal Risk and Authorization Management Program (FedRAMP) for its Cloud for Government solution in the United States which no
April 25 2024
Quadient will showcase its newest, most advanced mailing and shipping systems, combined with powerful software and the latest technology in direct printing at drupa 2024... View More
April 18 2024
Quadient announced a major new release in Canada for its Quadient Impress cloud-based platform, now offering multichannel document delivery capabilities to support small and medium businesses (SMBs)... View More
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Jan. 16 2024
At their inception, customer communications management (CCM) systems were designed to support print and mail operations... View More
Dec. 4 2023
Quadient announces the release of its latest intelligent, cloud-based mailing and multicarrier shipping solution: S.M.A.R.T. Essential. This new subscription-based solution brings Quadient’s S.M.A.R
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Nov. 1 2023
Technological advancements are enabling a fast-paced and ever-changing business world, where the adoption of the latest software solutions presents an opening to optimize corporate strategies... View More
Aug. 24 2023
Quadient announces the integration of its Intelligent Communication Automation (ICA) platform with Microsoft Azure AI... View More
July 27 2023
KnowledgeLake, a modern cloud-native Enterprise Content Management (ECM) platform, announced the immediate availability of KnowledgeLake StreamLine SolutionsTM, a groundbreaking suite of solutions tha
  • In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
  • The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
  • Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
  • A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth