Oliver Skeide

Oliver Skeide is Director of Expert Services in EMEA at MaritzCX. In this role, he is responsible for consulting services, training, and studies on the topics of touchpoint management and customer experience (CX). He has many years of experience in CX and in classic marketing and consumer research.

June 2017

What Is Touchpoint Management Software, and How Does It Improve the Customer Journey?

BY Christopher Harms|Oliver Skeide

June 14 2017

As a customer-centric business, decisions should always be made based on the benefits for customers. This requires a precise understanding of the customer experience at various interaction touchpoints...

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