Kevin Tesch

Kevin Tesch is a Director of Robotic Process Automation (RPA) at ISG. He has more than 23 years of experience in project, process, and change management in both business- and technology-focused projects. He has helped Fortune 500 companies with multi-million-dollar transformational, strategic, and operational initiatives, leading efforts to design and implement performance measurement models and measure impact and sustainability of customer, company, and colleague business outcomes.

RPA and Returned Mail - DOCUMENT Strategy

March 2017

Automating Returned Mail with RPA

BY Kevin Tesch|Dave Zamorski

March 3 2017

What is the value of a piece of mail? A large insurance company or healthcare provider that depends on mail campaigns for customer transactions and marketing initiatives might estimate the cost of a simple...

Going Headless: A More Agile Approach to CCM

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It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
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Gain a Holistic View of Your Customers

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In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
An Often-Overlooked Opportunity

By Sarah-Jayne Martin

Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
Key SaaS Intelligent Information Management

By John Harney

In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done

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