1. Price Guarantee
    Is the price guaranteed for the life of the contract? If not, how will the price be adjusted?

  3. Minimum Commitment
    Do design changes affect it? If you buy one billion forms over five years, does the minimum count go to zero for each form change?

  5. Quality Assurance
    Has the consumable been certified for my technology? By whom? Always buy a product certified for the device to be used.

  7. Product Tolerance
    What tolerances are in your specification? Will you assume any service level penalties caused by the sub-standard shipment?

  9. Product Availability
    Where do you warehouse the item? Is it kept at optimal environmental levels? How much stock do you keep within one hour's trucking? Are the trucks environmentally controlled?

  11. Business Continuity
    Do you have more than one source for key ingredients? If not, how many months of stock do you keep for key ingredients? Do you have multiple manufacturing plants producing the product?

  13. References
    How many other users of the specific product do you have within one hour of my facilities?

  15. Environmental Impact: Paper
    Is the paper FSC-certified, and which type? Alkaline or acid-based? Dust generated per million impressions?

  17. Environmental Impact: Toner/Ink
    What levels of airborne particulates are generated? Removable with current filtration processes? Are they attracted to electrical equipment? Are they flammable?

  19. Automated Fulfillment
    Can you order online? Can you set up an automated schedule? How long will it take for information to be updated and acted upon?

WILLIAM BRODDY [william.broddy@imergeconsult.com] M-EDP, is principal consultant for transactional documents at IMERGE Consulting. Mr. Broddy also developed and teaches the Transaction Document Best Practices certificate course at www.acadami.org.