Thomas Schneck

Thomas Schneck is the president of DocuWare and is responsible for worldwide sales and marketing activities. For more information on efficient document management, visit blog.docuware.com.

Where Document Management Really Drives Revenue

Jan. 13 2016

The phrases “digitizing your business” and “digital business” are becoming increasingly common, but they are admittedly a bit broad. What does a digital business even look like,...

Why Every Document Is Now a Touchpoint

By Gary Gregg

When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
Turning Resistance into Resilience

By Angele Taylor

Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b
Why AI Is the Key to Breaking Down CCM Modernization Barriers

By Patrick Kehoe

For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire
Creating Effective and Personalized Customer Journeys

By Scott Draeger

Before we discuss the act of creating effective and personalized customer journeys, it is important to be reminded that the term “customer journey” tells us it’s the customer’s journey. It’s not mine, not ours and not yours....
From Chaos to Control

By Christen Wojciechowski

For many organizations, the process of preparing and submitting SEC filings remains a fragmented, error-prone endeavor

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Creating Effective and Personalized Customer Journeys

From Chaos to Control

Turning Resistance into Resilience

Why AI Is the Key to Breaking Down CCM Modernization Barriers

Quadient Named Most Valuable Pioneer in AI Maturity Matrix for Customer Communications Management by QKS Group

Smart Communications Launches SmartPATH™: Intelligent Orchestration for Secure, Real-Time Customer Conversations

Affinda Launches New Agentic AI Platform to Make Document Processing More Accessible Than Ever