James Watson, Jr., PhD, founded Doculabs in 1993 as a consultancy specializing in content-based applications, providing recommendations to organizations seeking to use enterprise content management (ECM) technologies to improve their management of business content. He leads Doculabs’ efforts in fulfilling speaking requests for numerous technology and business conferences. James also regularly provides articles or commentary on the industry’s key topics and issues in leading technology publications. He has spoken at over a hundred conferences in the 23-year history of Doculabs.
There are many changes in the customer communications marketplace today. As a result, many are left with some big questions: What trends will affect organizations most significantly? What are the capabilities...
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