Nov. 4 2013
Kofax® plc (LSE:KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced the launch of Kofax TotalAgility Mailroom... View More
nfc_small
Sept. 29 2013
Tap your phone on a near field communication (NFC) tag, and instant, rich, multimedia content is at your disposal. Tap two NFC-enabled smartphones together, and financial transactions can be conducted... View More
Cloud_printing
Sept. 29 2013
Cloud printing services (CPSs), as defined by Gartner, are hosted cloud computing offerings that enable users to print documents on any device associated with the cloud. CPS providers host a cloud infrastructure... View More
Sept. 24 2013
Canon, HP, Samsung Electronics and Xerox today launched the MopriaTM Alliance, a global non-profit membership organization formed to promote, simplify and increase accessibility of wireless printing from... View More
Sept. 9 2013
Neopost USA, a leading creator of scalable business solutions for the postal and related digital communications industry, today announces the launch of its Delivery Preference Manager (DPM), a unique solution... View More
Web2.0
Sept. 2 2013
With the rise of cloud-based services, such as Dropbox, iCloud and Google Drive, sharing, syncing and collaborating on files on the consumer web is easier than... View More
Aug. 14 2013
John Olson has been awarded the first annual “Charles H. ‘Chuck’ Forman – Crawford Technologies” Scholarship through EDSF (Electronic Document Scholarship Foundation). This... View More
Aug. 6 2013
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces the immediate availability of the bizhub Connector for Google app to the Konica Minolta bizhub MarketPlace, a user-friendly... View More
Fritz
July 30 2013
We’ve all heard some big whoppers in the past, and the death knell of print to mail or paper document processing is one of them. I’ve been in the business over 20 years, and I\'m still waiting.... View More
July 24 2013
Compart has formed an alliance with Bell and Howell that lets high-volume mailers employ dynamic multi-channel document management capabilities and take advantage of the fast growing mobile market. Consumers... View More
July 15 2013
Canon U.S.A., Inc., a leader in digital imaging solutions, today released Océ PRISMAprepare 6.1, the Company’s latest generation of all-in-one document preparation software. This solution... View More
July 1 2013
Ricoh Production Print Solutions (Ricoh), a leading provider of digital output solutions, today announced that it has further expanded its critical communications suite of solutions, empowering printers... View More
June 25 2013
Crawford Technologies is proud to announce today its new partnership with global paperless communications specialist, Striata. This new partnership sees CrawfordTech increasing the capabilities of its... View More
Fig1-Leading-trends-in-the-book-market-cited-by-bo
June 24 2013
Book printing has been a fertile market for digital printing equipment: In terms of output, book printing is one of the largest print markets, and digital print volume continues to grow year over year.... View More
June 3 2013
Solimar Systems, Inc., a leading global provider of production printing and secure document delivery solutions, today announced the release of SOLitrack™ version 1.6, Solimar's document tracking... View More
May 27 2013
Back in October of 2011, I penned a musing for DOCUMENT about how the QR code was positioned to become a major alternative marketing channel. In 2011, smartphones made up about 40% of the cellular phone... View More
May 23 2013
Paloma Print Products™ announced today that OSG Billing Services®, a leading full service provider of billing and customer communications, has selected Paloma’s STREAMdiff™ document... View More
May 21 2013
Cabinet Document Management Solutions, a leading provider of electronic document management software and workflow software for small and medium-sized businesses, today announced the release of a new version... View More
Ken
May 3 2013
Regardless of your organization’s size, shape or go-to-market strategy, you are likely feeling the pinch of this stubborn economy. Of course, you remain focused on delivering value to your customers,... View More
April 25 2013
Pitney Bowes (NYSE: PBI) today announced that it will showcase its latest document management solutions at the Document Strategy Forum, April 29-May 1, at the Hyatt Regency in Greenwich, CT. As the official... View More
 
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue