2017-08-11

The Changing Landscape of Information Management (Joe Shepley) - Keynote at DSF '17

Joe Shepley delivers the State of the Industry in Information Management in this Spotlight Keynote at the DSF '17, held in Chicago on May 1-3 (http://documentstrategyforum.com). Joe is Vice President & Practice Leader at Doculabs (http://www.doculabs.com).
  • Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
  • In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
  • Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
  • In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done
  • Customer experience is the heart of an organization’s relationship with its customers. Post-pandemic customer expectations are still higher than ever. Consumers want to be able to interact with orga