Today, as never before, records and information are critical success factors for all types of corporations. Records have become assets that are as important for the corporation to manage as their fixed... View More
Effective records and retention management programs are critical to achieving compliance objectives and mitigating legal risk. However, enterprises face complex and shifting scenarios as they contend with... View More
The financial crisis, which presented a massive blow to the banking and capital markets sectors, now presents an opportunity for a profound change. Leading up to the credit crisis, the financial services... View More
More and more companies are looking for ways to design an effective e-process to meet the risks and challenges encountered when using e-signatures, providing e-disclosures and completing the transactions... View More
Respondents of ARMA International's April 2009 Records Management survey (ARMA International members and information professionals) were asked to analyze their organizations' total information management... View More
It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done