Steve Biancaniello, co-founder and COO of Prinova, possesses over 15 years of experience in the customer communications management space. He is the architect of Prinova’s highly regarded Integrated Approach methodology and is a leading expert on the design, development and management of enterprise-class customer touchpoints. His strategic consulting and facilitation skills have enabled Prinova to help many Fortune 1000 companies transform the way they communicate with their customers. Steve has a B.A.Sc. (systems design engineering) and M.A.Sc. (management sciences – information systems) from the University of Waterloo, in Waterloo ON.
In customer communications, your business correspondence should ultimately improve the customer experience, providing content that engages the recipient in a consistent way. However, achieving this goal...
Get Our Newsletter!
Receive our latest articles and news directly to your in-box! Simply fill out the below info.