Richard Rosen

Richard Rosen is the chief executive officer of The RH Rosen Group, a firm that works with clients to reduce costs and improve cash flow through paper reduction and process improvements. Prior to forming The RH Rosen Group, he held leadership roles at Neopost, Hasler and Pitney Bowes in the areas of product marketing and strategic management. He holds both a BS and MS in engineering from Brown University and an MBA in finance from the Columbia School of Business.

Oct. 7 2015
When it comes to e-billing, companies fall into two broad categories: (1) They have robust e-billing and e-delivery options for customers to choose, or (2) they have a limited or no electronic option
Sept. 8 2015
Recently, Striata, a global customer communications specialist in secure document delivery, electronic communications and e-marketing solutions, reported on the impact of e-billing on recurring payments...
Aug. 3 2015
Nearly every day, I read about companies struggling to grow revenue. So, what do they do? They resort to corporate restructuring (they sell assets, spin off a division, set up a real estate investment
June 22 2015
This marks my third year attending the DOCUMENT Strategy Forum (DSF), and each year, I learn something new and talk to interesting people. Some of the ideas are not new, but I did come away with some changed...
June 3 2015
A lot has been written about how mail and electronic delivery can work together. A good example of this is mailing a customer an abbreviated catalog to entice the reader to go online to view the full product...
May 5 2015
When it comes to e-delivery, sometimes, I think the Postal Service is its own worst enemy. I recently met with a friend who is a large-volume mail processor. He is experiencing delivery delays and uncooperative...
March 18 2015
You have spent (and continue to spend) hundreds of thousands of dollars on your website. You have a full-time staff to update the content, monitor traffic and enhance your site. The site is good, or very...
Feb. 24 2015
The US Postal Service (USPS) recently requested a rate increase, to be effective April 26, 2015. Overall, the price increase will be 1.966%, but for most of you reading this blog, your company can expect...
Feb. 3 2015
Last month, I wrote about hacking and the impact on the businesses that were targeted and breached. The penalty for being hacked can be enormous: financial loss from lost revenue, cost to make customers...
Jan. 13 2015
What do JPMorgan Chase, Home Depot, Target, Adobe, TJX and Sony all have in common? They have all been hacked and have given up tens of thousands or millions of records containing credit/debit cards, email...
Dec. 17 2014
Today, more than ever, having an effective mobile strategy is key to effective customer communications. Mobile devices have become a way of life for consumers to get content, read mail and stay in touch...
Oct. 27 2014
I recently attended an American Marketing Association meeting. The speaker, Jeff Hayzlett, author and host of C-Suite, spoke about why companies fail and succeed. His headline was \"Adapt, Change or Die,\"...
Oct. 7 2014
Last month, I wrote about seven areas which are positively impacted when companies migrate customers from paper to eDelivery and eBilling. This month, let’s focus on the environment. Businesses are...
Aug. 29 2014
Knowing the true value of an electronic customer (for eBilling and eDelivery) will allow management to make better decisions about a) communications strategy and b) the amount of corporate resources to...
July 31 2014
As the pendulum continues to swing away from paper to eBilling, it is important to know the total value of eDelivery vs. paper. Clearly, there is a cost savings, turning a 50-plus cent bill into a fraction...
July 1 2014
Increasing electronic payments, increasing customer payment self-service and reducing paper check volumes are all key to an effective collection strategy. Last month, I blogged about what some of the industry...
June 4 2014
At the end of the day, it’s all about cash flow–how to improve cash flow and lower collection costs by growing electronic payments. Every department in an organization plays its part. Healthy...
April 30 2014
Surprise! Your company is not the center of the universe. Unfortunately, too many companies think of themselves as being the center of their customer\'s universe. While this “may” be true for...
April 1 2014
Electronic billing makes so much sense. Yet, two market traits surprise me: 1. 80% of all electronic payments start out as a paper invoice. 2. Businesses continue to apply the same strategies hoping to...
Dec. 16 2013
Email addresses remain the cornerstone of electronic communications. Therefore, gathering these addresses and then, the effective, responsible use of them is key to successfully making email a part of...