Morad Rhlid

Morad Rhlid is the Managing Director of the SER Group, the largest enterprise content management (ECM) vendor in Europe. Rhlid is an ardent believer in the power of ECM and has been successfully convincing IT managers from diverse international markets of this for over 20 years now. He helps businesses make the jump into the digital future using SER’s content services platform Doxis4 and the integrated collaboration solution Doxis4 iRoom.

August 2019

3 Information Management Trends You Can't Afford to Miss

BY Morad Rhlid

Aug. 15 2019

In today's digital economy, information management professionals and the C-suite can’t afford to become complacent about their information management practices, especially as regulations around data...

Going Headless: A More Agile Approach to CCM

By Patrick Kehoe

It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
The Age of AI

By Bart Peluso

Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
Gain a Holistic View of Your Customers

By Richard Huff

In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
An Often-Overlooked Opportunity

By Sarah-Jayne Martin

Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
Key SaaS Intelligent Information Management

By John Harney

In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done

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