Jon is the founder of Watermark Consulting, a customer experience advisory firm that helps companies impress their customers and inspire their employees. As a management consultant and keynote speaker, Jon has worked with thousands of business leaders across some of the world’s foremost brands, helping companies capitalize on the power of loyalty—both in the marketplace and in the workplace. His insights have been featured by dozens of media outlets, including The Wall Street Journal, The New York Times, NBC News and, Inc. Magazine. Prior to founding Watermark, Jon held senior executive roles at Fortune 100 companies leading service, technology, sales, marketing, and distribution. He received his AB in cognitive science from Princeton University and his MBA in general management from Duke University.