rightsizing_small
May 28 2015
Rightsizing your printer fleet is a critical and a fundamental part of your outsourced managed print engagement. Ensuring that a company’s professionals have access to the devices they need to support... View More
maintanence_small
May 27 2015
Radical transformations in customer communication are underway in almost every industry segment. We heard it firsthand from insurers, banks, service providers, governments and utilities during the 2015... View More
strategy_2015_small
May 26 2015
One of the most important barriers to building and executing an enterprise-wide document strategy is how you define the word “document.” Last summer, we published a piece by John Knotts in... View More
conversation_small
May 21 2015
The term customer communication management (CCM) has always been something of a misnomer in my mind—a cumbersome, 11-syllable phrase to describe composing and distributing bills, statements, policies... View More
digital_2015_small
May 20 2015
Recently, a top headline in my local newspaper (yes, I said newspaper) announced that every student in the entire school district will have an iPad by next year. This might not be the "newest" topic, but... View More
prescriptive_small
May 19 2015
With all the hype about Big Data and predictive analytics, we are seeing a plethora of technology providers tout how great their analytics capabilities are. Analytics is the new black! Predictive analytics... View More
training_small
May 18 2015
If you are one of the more than 100 million customers who have purchased or licensed Microsoft SharePoint, you’ve probably adopted the platform to improve a spectrum of operations, ranging from optimizing... View More
ferrari_small
May 8 2015
Ferrari is a car manufacturer that, in recent years, has introduced its brand name to a lot of other products that have nothing to do with cars. Electronic document management (EDM) is not one of them,... View More
important_small
May 7 2015
| #7 TOP READ — Not so many years ago, when you asked about enterprise content management (ECM), it was common to hear the words, “ECM is nice, but I do not consider it to be mission critical... View More
sisyphus_small
May 6 2015
In a recent article for CMSWire titled "Office 365 is a Disaster Waiting to Happen," Joe Shepley states that Microsoft is helping new Office 365 clients to migrate their shared drive content to the Office... View More
delivery_small
May 5 2015
When it comes to e-delivery, sometimes, I think the Postal Service is its own worst enemy. I recently met with a friend who is a large-volume mail processor. He is experiencing delivery delays and uncooperative... View More