Crawford Technologies introduced its newest product, PRO Preference Manager, at Document Strategy Forum ’17, held on May 1-3 in Chicago. With a reputation for providing award-winning software solutions and services that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their multichannel communications, Crawford Technologies continues to lead the market with the introduction of PRO Preference Manager. PRO Preference Manager is a flexible solution that makes it possible for organizations of all sizes and industries transform documents into new formats and seamlessly deliver them according to customer preferences via multiple parallel delivery channels.

Key advantages of Crawford’s advanced customer preference management solution include:
  • Increased adoption of e-delivery and multichannel communications
  • The ability to choose preferences for a variety of different document types
  • Making accessible communications available and easy for customers to select
  • Flexible customization via open architecture APIs
  • Provides customers and customer service reps a simple tool to manage preferences in real time
  • Integration with email delivery services, Biller Direct sites and any third-party consolidator
“The need to respond to growing customer preferences, such as product interest, communication channels and frequency of communication, can be a complex challenge for companies,” said Ernie Crawford, president and CEO of Crawford Technologies. “We are excited to demonstrate to attendees how PRO Preference Manager provides an easy-to-integrate solution for capturing customer preferences and responding to them in a meaningful and granular way independently of a company’s CRM system.”

About Crawford Technologies

Crawford Technologies develops solutions that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications. As an award-winning, global provider of products and services with over 1,800 customers on six continents, Crawford Technologies enables some of the world’s largest banks, insurers, healthcare providers, utilities and print services companies to reduce costs, simplify processes and streamline mission-critical communications across all channels and in all formats. For more information, visit www.crawfordtech.com.