Perceptive Software, creator of enterprise content management (ECM) and business process management (BPM) solutions, announces the general availability of its Perceptive Reflect process mining and visualization product. Perceptive Reflect allows users to quickly visualize how applications and people are working in the business environment, and most importantly, identifying resource-wasting process breakdowns.

By performing historical workflow visualization and analysis, Perceptive Reflect can pinpoint bottlenecks and improve process transparency to support continuous process improvement.

"Perceptive Reflect makes your processes transparent so that you can address the true bottlenecks at a fundamental level, instead of spending your time trying to discover and define them," said Darren Knipp, Chief Technology Officer, Perceptive Software. "The result is an accurate, objective picture of how things are really working, and more importantly, objective data for future decision-making. The analytics and visualizations provided by Reflect are game-changing."

Perceptive Reflect can mine and visualize processes managed inside of Perceptive Software's products and other applications.

"All of our customers, across all sectors, are focused on doing more with less while still increasing customer satisfaction. Reflect provides them the ability to tune their processes precisely and achieve dramatic improvements rapidly," added Knipp.

Product functionality within Perceptive Reflect includes:

  • Visual representation and customizable presentation of processes activity including social network graphs
  • On-screen controls can instantly select how much detail a process model should show
  • The ability to identify exceptions or unusual transactions outside normal business rules, supporting compliance
  • Filtering controls to focus on specific process data by personnel, departments, date ranges, or any other definable subset

About Perceptive Software
Perceptive Software, a stand-alone business unit within Lexmark International, builds enterprise content management and business process management software to help organizations fuel greater operational efficiency. For more information, visit